LEADERSHIP PROGRAMS FOR ASSISTED LIVING AND HEALTH CARE ORGANIZATIONS HAVE THE WRONG APPROACH

A difficulty when considering leadership of healthcare and assisted living professionals is that training programs are not developed within a healthcare context but are usually developed for a general business setting and then applied to healthcare.

This is a very incorrect approach for this type of organizations.

Healthcare systems are composed of numerous professional groups, departments, and specialties with intricate, nonlinear interactions between them; the complexity of such systems is often unparalleled as a result of constraints relating to different areas, multidirectional goals, and multidisciplinary staff.

Within large organizations such as healthcare and assisted living systems, the numerous groups with associated subcultures might either support or be in conflict with each other.

Leadership needs to capitalize on the diversity within the organization as a whole and efficiently utilize resources managing real-life challenges, while encouraging personnel to work towards common goals.

A number of leadership approaches can be custom-made to the healthcare setting to optimize management in this highly complex environment.

Conflict is a pervasive force within all organizations, but particularly in healthcare organizations failure in working practices can occur with severe consequences. The most common sources of conflict are:

-Individualistic behavior within the organization

-Poor communication

-Organizational structures with inter-individual or inter-group conflicts

-Silos mentality

The interactions of effective leadership and management aspects connect with patient outcomes (e.g., mortality, safety, injuries, satisfaction, physical restraint, pain, etc.). A better developed organizational culture and effective performance in health care provision reflect in the following ways:

  • Better organization culture and structural empowerment

  • Fosters a high-quality work environment

  • Positive climate that assures better patient outcomes

  • Positive quality of workplace

  • Higher patient satisfaction

  • Higher levels of job satisfaction

  • Higher productivity

  • Nursing and key talent retention

  • Overall safety climate

  • Positive health outcomes

Some key aspects that have to be touched directly to be improved by training programs for Healthcare and assisted living organizations are:

  • Patient safety

  • Management role

  • Organization learning

  • Continuous improvement

  • Communication and feedback

  • Teamwork

  • Role definition

For example, lack of employer care and team support are the most common reasons for talented nurses leaving.

Training programs have to encourage the implementation of robust leadership styles in diverse health care settings. These programs should include multidisciplinary professional teams, strengthen the role of management and health care professionals, and address organizational parameters and individual wishes, preferences, and expectations towards quality in health care and assisted living.

The correlation of leadership with quality care and a wide range of patient and residents outcomes is very high. In any assisted living and healthcare organization leadership has a key role in the most immediate and positive results. Therefore, leadership is a core element for a well-coordinated and integrated provision of care, both for the management and healthcare professionals.

The leadership development program we have created for this industry is the result of these and many more studies and investigations, and it has been utilized by a number of organizations in the Healthcare and Assisted Living industry.

The core pillars for this program that support management, caregivers, nurses and others are:

  • DRIVE FOR RESULTS

  • INFLUENCE OTHERS IN A POSITIVE WAY

  • EXECUTING THE VISION

  • DEVELOPING POSITIVE RELATIONSHIPS

  • TEAMWORK

  • KNOWING THE RIGHT INFORMATION

  • THINKING THE RIGHT WAY